If you wish to return an item, you must contact us to receive an authorisation number.
Please email firstname.lastname@example.org to start the returns process.
We offer a no quibble 30 day money back guarantee for all goods shipped correctly that are not required. The buyer will be responsible for the return postage and packing charges and any original shipping charges are non refundable.
Goods should be returned in a condition suitable for resale and where possible should be returned in their original packaging.
Goods which are manufactured specifically for an order and shipped correctly are not returnable.
If the wrong item is received it is the responsibility of the buyer to notify us in writing within 7 days of receipt. Arrangements will then be made for the incorrect item to be collected and a replacement item to be dispatched.
We supply all of our products with a 12 month return to base warranty from date of delivery unless otherwise stated in the product details. Where the manufacturer warranty exceeds this 12 month period, any warranty claims will need to be claimed by the customer, directly from the manufacturer.
If a product is found to be faulty on receipt, it is the responsibility of the buyer to notify us in writing within 30 days. Arrangements will then be made for the faulty item to be collected to be repaired or replaced at our discretion.
After this 30 day period it will be the responsibility of the buyer to mail, ship or otherwise deliver the item to a Mainland UK Address specified by us (the seller) at time of claiming. Subject to the buyers compliance with the warranty procedure, any products that are found to be defective will be repaired/replaced (at our discretion) and returned to the buyer without charge.
Any warranty does not apply to defects caused by normal wear and tear, failure to comply with any installation or maintenance instructions provided (including but not limited to any supplied Owners Manual or as detailed within the listed product information, alteration or modification by any parties other than the manufacturer, misuse, abuse, neglect, accidents, Acts of God, terrorism or any other causes beyond the control of the Seller after delivery.
The above information does not affect your statutory rights and is subject to our standard terms and conditions, which are available on request.